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Practical IT documentation advice. No fluff.
June 8, 2026 · 4 min read
How to Write an IT Runbook That People Actually Use
Most runbooks are either too vague to follow or too detailed to maintain. Here's how to write one that holds up when things go wrong.
June 1, 2026 · 4 min read
IT Glue Alternatives: An Honest Comparison
IT Glue is the dominant IT documentation platform, but it's not the right fit for everyone. Here's an honest look at the alternatives and who each one is actually for.
May 25, 2026 · 4 min read
MSP Documentation Best Practices That Actually Work in the Field
Documentation advice for MSPs that accounts for the real constraints: technicians who don't want to write docs, clients who change things without telling you, and time that doesn't exist.
May 18, 2026 · 4 min read
How to Document Your IT Environment (Without Losing Your Mind)
A practical, no-nonsense guide to documenting your IT environment from scratch. Where to start, what to capture, and how to keep it from going stale.
May 11, 2026 · 4 min read
The IT Documentation Templates Actually Worth Using
Most IT documentation templates are either too complex to fill out or too vague to be useful. Here are the ones that hold up in the real world.