IT Glue Alternatives: An Honest Comparison

IT Glue is the name that comes up first in any conversation about MSP documentation software. It's well-built, widely adopted, and deeply integrated into the PSA tools most MSPs already use.

It's also $29 per user per month, designed primarily for MSPs with multiple technicians, and built around a model where documentation is written manually.

If that describes you, IT Glue is probably worth evaluating. If it doesn't, here's what else exists.

IT Glue: who it's actually for

IT Glue makes the most sense for:

• MSPs with 5 or more technicians
• Shops already using ConnectWise or Autotask (the integrations are genuinely useful)
• Organizations where the documentation discipline already exists and they need a tool to organize it

The biggest criticism of IT Glue isn't the product itself. It's that the tool assumes you'll fill it in, and most teams don't. You pay for sophisticated documentation infrastructure and end up with the same sparse, outdated docs you had before, just stored in a more expensive place.

Hudu

Hudu is the most direct IT Glue alternative. It covers most of the same ground at a lower price point, with a one-time or subscription pricing model depending on the plan.

The interface is cleaner than IT Glue in some respects. The integrations aren't as deep, particularly on the PSA side. For a small MSP that doesn't need tight ConnectWise integration, Hudu is worth a look.

The same adoption caveat applies: Hudu is a place to put documentation. It doesn't help you produce it.

Best for: Small to mid-size MSPs who want IT Glue-style functionality without the IT Glue price tag.

Notion

Notion is a general-purpose wiki tool that a lot of small IT teams use for documentation because it's flexible, relatively cheap, and most people already know how to use it.

The tradeoff is that it has no IT-specific structure. You're building your own taxonomy from scratch. For a solo IT professional or a very small team, that flexibility is fine. For an MSP trying to standardize documentation across 30 clients, it becomes a maintenance problem.

Notion also has no voice input, no AI-assisted structuring for IT scenarios, and no native integrations with RMM or PSA tools.

Best for: Solo IT pros or very small internal IT teams who don't need MSP-grade structure and want something they already know.

Confluence

Confluence is Atlassian's wiki product, usually adopted by IT teams that are already in the Atlassian ecosystem (Jira, etc.).

It's powerful and flexible, but it's built for software development teams first and IT operations teams second. The search is decent, the page organization is flexible, but there's no IT-specific structure and the tool has a reputation for becoming a documentation graveyard: lots of pages, few that are current.

For IT documentation specifically, Confluence works best when a team already has strong documentation discipline and just needs a place to store it.

Best for: IT teams already in the Atlassian stack who want to keep their tooling consolidated.

SharePoint / OneNote

These come up a lot because they're already paid for through Microsoft 365. The honest answer is that they work better than nothing, and worse than a purpose-built tool.

SharePoint documentation tends to get disorganized quickly. OneNote is fine for personal notes but falls apart as a shared documentation system with more than a handful of people.

If budget is the primary constraint and the team is small, SharePoint or OneNote can work. Expect to spend more time on organization and more time finding things than you would with a dedicated tool.

Best for: Teams with a strict Microsoft-only budget constraint and low documentation volume.

Voxtakr

Voxtakr takes a different approach. Instead of giving you a structured place to put documentation you've already written, it helps you produce the documentation in the first place.

You speak or type your notes, and AI structures them into a properly formatted IT document using templates for servers, incidents, runbooks, network devices, and more. The output is searchable, organized, and done.

It's designed for the moment most documentation fails: right after you've done the work, when you have thirty seconds to capture what happened before the next ticket comes in.

Best for: Solo IT professionals and small teams where the bottleneck is actually producing documentation, not organizing it. Free tier available.

How to choose

The right tool depends on one question more than any other: where does your documentation process actually break down?

If your team produces documentation but struggles to find it or keep it organized: IT Glue or Hudu.

If your team has documentation infrastructure but nobody uses it: the tool isn't the problem. The process is.

If your team doesn't produce documentation in the first place because it takes too long: that's a different problem, and a different solution.

Most MSP documentation failures are in the third category. The tool gets the blame, but the real issue is that writing documentation is slower than moving to the next ticket. Fix that and the rest follows.